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I have a person that is a patient but has not been seen in our office for over 5 years. Do I consider him a new patient and if so what is the time frame for that.

I have a person that is a patient but has not been seen in our office for over 5 years. Do I consider him a new patient and if so what is the time frame for that.

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Asked on July 7, 2016

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Private answer

Any patient who has not been seen by any provider in the same practice in over 3 years is considered a new patient.